Thursday, May 20, 2010

Desktop Remote Control (for free!) with ShowMyPC.com

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So you have been known as ‘the IT guy’ at home, with friends, and with family. How many times has a family member called up and asked for your help with a computer problem? I assume too many. The thing that sucks the most about helping out those with almost NO computer experience is that it is extremely difficult to try to help them over the phone. Most of the time they will not listen to you, or explicitly follow the steps that you tell them to try. As the phone call goes on and on, you and the person on the other line only get more and more frustrated. The fastest way to make you and them happy would be to start a remote desktop session and take control of their PC. Sure, you could use Windows Remote assistance but there is something much easier.

ShowMyPC.com is a free little remote tool that you can use to help out a friend or family member in need. Don’t bother saving this app on your computer because they update the app almost 3 times per month. When you need to start a remote session just go to the site and click on the link. The app is only a 1.5mb download.

Here is exactly what you and the user needs to do:
Tell the user to go to ShowMyPc.com in their web browser, click on the “Show My PC To Remote User” link and keep on hitting run until the ShowMyPC.com window opens, click on “Show My PC Now” button, then have them read off the password to you. You will do the same thing but instead of clicking on Show My PC Now click the “View Remote PC” button then enter the password that is read to you. Click ok and then booyah! You are now connected through a remote VNC connection to the computer. Take control and fix the problem fast!

When finished, don’t forget to log a ticket and email an invoice to the person :)